ShipGeek Docs
Troubleshooting
If anything feels off during onboarding, start with these quick checks.
Check your domain
Did you give us the correct Shopify domain? It should be exactly the part of your admin URL after admin.shopify.com/store/ — nothing more, nothing less.
Check the install
Did you install the ShipGeek app? Confirm it under Settings → Store Integration in ShipGeek.
Be logged into your Shopify admin in the same browser you open the install email from, before clicking the link — installs can fail silently otherwise. There's nothing to log into on the ShipGeek side first. Install links don't expire, so it's safe to revisit the same one.
Can't find ShipGeek after installing?
Open it from the Apps list in your Shopify admin — that's where the app lives once it's installed. You can also sign in directly at shipgeek.app/login, with Google or your email and password.
Invoice won't create?
Only closed & fulfilled orders can be selected for an invoice — if an order isn't showing up, confirm it's fully fulfilled in Shopify first.
Still stuck?
Email contact@dankgeek.com and we'll help you get set up.